Jobcentrefuckingplus part 2
I have just tried phoning up about the letter I recieved. I’ve spent 50 mins going through a frustrating telephone system where I get to press buttons. Not one option applies to me and it took me 35 mins and choosing the wrong option to get one that offered me a chance to speak to a real person. I was then put in a queue for 15 mins and when I finally got to the front of the queue I was told that there was no one available to take my call and to leave a message. This is a fucking joke.
I’ve left a message. They say they’ll call me back. I doubt they will but it means waiting in all day, just in case. I think this system is designed solely so you are driven mad. This is the number given on top of the letter they sent me yet I can’t speak to anyone about the contents of the letter. The letter itself asks for clarification but gives no way of providing it. I sent them an email and asked for an acknowledgement that it had been received (I’d like to know if I can pay my rent next month) but they haven’t bothered to respond. The only other thing I can think of is to visit their offices but I know I won’t get to see anyone. There will be someone there on a desk to tell me this standing alongside someone meant to intimidate me. I will only be in a bad mood because of all their other crap with the phone and the email. There is usually a poster up saying something like “violence against our staff will not be tolerated”. I don’t condone violence but when the system is like this it’s easy to see why people get frustrated and it boils over.
Psychotic Thoughts 
I think its contrived to break down any spirit of pride, entitlement, or expectation of respect among the needy — and to accustom them to being “lesser than”.
I agree. You certainly leave feeling like you’ve been treated as a second class citizen. People complain about the creation of a new underclass. Is it really any wonder when the system seems designed to work against you and make it as difficult as possible for you to lead a secure and independent life. Since I went back to university my income has dropped dramatically from when I was simply claiming benefits. I’m seriously beginning to question if it was a good move.
Yeah.
*Thinks about what else to say — but decides not to bullshit you with any cliches or platitudes.
I will say, however, that you are fortunate to be able to express yourself so assertively and articulately. That’s your fighting chance.